FAQs

• What is Civic Champs?

Civic Champs is a digital platform that allows nonprofit organizations to easily keep track of all of the time that wonderful people like you donate to their cause. 

• Why do you ask if I am 13 years of age or older?

Civic Champs is a mobile-first platform and therefore, must comply with the Children’s Online Privacy and Protection Act (COPPA). This Act ensures that all users who use online platforms are 13+ years of age. 

• If using the resident’s lawnmower, will they be providing their own gas/oil for the mower?  

Yes, if the resident has their own lawnmower, they will be expected to provide their own gas/oil for it. 

• If they are out of gas/oil or the mower runs out of it, are volunteers expected to buy/obtain it? 

No, you are not expected to go out and purchase it with your OR the residents' money. You are only expected to show up and cut the class. 

• What condition should I expect the yard to be in? 

We expect the grass to have been cut within the last month, so there will be some growth. But it should still be in a condition that would not require landscaping services, special equipment or time and effort that goes beyond that of a volunteer. If you feel like the condition is beyond that of a volunteer, please do not cut the grass. 

• What happens if neither I or the resident have a lawnmower? 

A volunteer without a mower will only be matched with residents who already have one and vice versa. 

If you have specific questions about Civic Champs or require technical assistance, please email help@civicchamps.com and cc the following: jahonna@civicchamps.com and michael.bernarding@civicchamps.com.